You can set your PIN with myWIC or by calling the Texas WIC Card Management Line at 833-966-1382. You must set your PIN before you shop. 

If you forgot your PIN or want to change your PIN, you can update it using myWIC or by calling the Texas WIC Card Management Line at 833-966-1382. Follow the same steps you used to set your PIN.

There are three ways you can get your benefits reloaded after completing an online class.

• Telephone appointment: After you complete your online nutrition class, use the myWIC app to schedule or confirm a “Remote Reload After Online Class” appointment and choose the telephone option. WIC staff will call you to verify your identity, reload your benefits and schedule your next appointment.
• In-clinic appointment: Once you complete your online nutrition class, use the myWIC app to schedule or confirm an “In-Clinic Reload After Online Class” appointment. At your appointment your benefits will be reloaded and you can schedule your next appointment. 
• Video appointment: This option is only available at some WIC offices. Once you complete your online nutrition class, use the myWIC app to schedule or confirm a “Remote Reload After Online Class” appointment and select the video option, if available. At your appointment time, log into the myWIC app to complete your appointment. A WIC staff member will verify your identity, reload your benefits and schedule your next appointment. You do not have to visit the WIC office in person.

There are three ways to request a replacement card.

• On myWIC, go to Card Management under Account. Tap the edit button next to your active card. Select Replace Card. myWIC will then provide options to replace your new card through the mail or at your local WIC office.
• Call the Texas WIC Card Management Line at 833-966-1382 and follow the instructions to get a replacement card through mail.
• Contact your local WIC office.

If you need a card quickly or if it is close to the end of the month, please contact your local WIC office. It can take seven to 10 business days to receive a card by mail.

If you have not received your replacement card by mail after 10 business days, contact your local WIC office for assistance.

Getting help with your Texas WIC card is easy!

Use the myWIC app to:

• Set or change your PIN.
• Check your current and future monthly benefits and track purchases.
• Get help shopping for WIC foods.
• Cancel your card and request a replacement.
• Manage your appointments.

Call the Texas WIC Card Management Line at 833-966-1382 to:

• Set or change your PIN.
• Check your current month’s benefits and recent purchases.
• Cancel your card and request a replacement.

Contact your WIC office:

• For questions about your card.
• For changes to your benefits.

https://texaswic.org/about-wic/mywic

When registering for myWIC, the app will ask you to enter a 19-digit card number. Only WIC cards that start with 6117 can be used to register for myWIC.

The old WIC cards with the chip were disabled on July 1, 2026 and cannot be used to redeem WIC benefits. Please cut up or shred your card with the chip before throwing it away to dispose of it properly.  You do not need to return the card to the WIC office.

If your card is not working, you will receive one of the following error codes at the point of sale.

• PIN Not Selected: A PIN is not set for this card. You can set a PIN with myWIC or by calling the Texas WIC Card Management Line at 833-966-1382.
• Invalid PIN: A PIN is set for this card, but the incorrect PIN was entered. The card will automatically lock on the fourth try of an incorrect PIN. If you forgot your PIN, you can reset it easily with myWIC or by calling the Texas WIC Card Management Line at 833-966-1382.
• PIN Tries Exceeded: If you enter the incorrect PIN four times, the new card will be locked. You will see an error message that says “PIN Tries Exceeded.” If you get this message, you can use myWIC or call the Texas WIC Card Management Line at 833-966-1382 to reset your PIN. Once the PIN is reset, you can swipe your WIC card again and enter the new PIN at checkout. If you do not reset your PIN, the card will unlock automatically at midnight.
• No Account on File: Contact your local WIC office for assistance.

If you enter the incorrect PIN four times, the new card will be locked. You will see an error message that says “PIN Tries Exceeded.” If you get this message, you can use myWIC or call the Texas WIC Card Management Line at 833-966-1382 to reset your PIN. Once the PIN is reset, you can swipe your WIC card again and enter the new PIN at checkout.

If you do not reset your PIN, the card will unlock automatically at midnight.

If you have myWIC, you can freeze your new WIC card. The freeze will place a temporary hold on your new WIC card and you will not be able to use it at the store. You can unfreeze your card at any time and you can use it immediately without a waiting period. You must unfreeze the card before you shop.

In myWIC, go to Card Management under Account. Tap the edit button next to your active card and select Freeze Card.

If you have myWIC, you can check your benefits if your card was cancelled or frozen.

If you do not have myWIC, call the Texas WIC Card Management Line at 833-966-1382 to check your benefits if your card is frozen. If your card was cancelled, you can contact your WIC office to check your benefits.

myWIC is a free smartphone app and online portal where you can schedule appointments, view benefits, get help with shopping and more. When you get your Texas WIC card, you can set your PIN in myWIC with just a few taps. Learn more about myWIC.

• English – Set PIN Card Management Line Instructions
• Spanish – Set PIN Card Management Line Instructions
• Arabic – Set PIN Card Management Line Instructions
• Dari – Set PIN Card Management Line Instructions
• French – Set PIN Card Management Line Instructions
• Pashto – Set PIN Card Management Line Instructions
• Vietnamese – Set PIN Card Management Line Instructions