Your feedback is very important to help us improve WIC services.

If you have a complaint about the services provided by your local WIC office or our program, contact:

1. The WIC Director of your local WIC office

• Call your local WIC office in your area and ask them to provide you with the local WIC Director’s contact information.
• Explain to the WIC Director what happened and provide the date and time of the incident.

2. Texas WIC office

• If the local WIC Director cannot answer your questions or solve your problem, call WIC in Austin, Texas, at 1-800-942-3678. 

3. If you still have questions or concerns, you can contact the HHS Office of the Ombudsman by doing one of the following:

• Call the HHS office of the Ombudsman at 1-877-787-8999
• Submit an Online Complaint form
• Send a fax to 1-888-780-8099
• Send a letter to this address: HHS Office of the Ombudsman, P.O. Box 13247 Austin, Texas 78711-3247