Submit a Complaint

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Submit a Complaint

 

DO YOU HAVE A COMPLAINT ABOUT WIC?

 

Your feedback is very important to help us improve WIC services.

Who do I contact?

If you have a complaint about the services provided by your local WIC office or our program, contact:

1. The WIC Director of your local WIC office

  • Call your local WIC office in your area and ask them to provide you with the local WIC Director’s contact information.
  • Explain to the WIC Director what happened and provide the date and time of the incident.

2. Texas WIC office

  • If the local WIC Director cannot answer your questions or solve your problem, call WIC in Austin, Texas, at 1-800-942-3678. 

3. If you still have questions or concerns, you can contact the HHS Office of the Ombudsman by doing one of the following:

  • Call the HHS office of the Ombudsman at 1-877-787-8999
  • Submit an Online Complaint form
  • Send a fax to 1-888-780-8099
  • Send a letter to this address: HHS Office of the Ombudsman, P.O. Box 13247 Austin, Texas 78711-3247
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Maya, The Texas WIC Chatbot
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